Frequently Asked Questions
Q: Does Plumbers Specialty Supply sell to the public?
A: We are a wholesale distributor and as such we do not sell directly to the public.
Q: How do I create an on-line account?
A: You can CLICK HERE to register for an on-line account.
Q: Where does Plumbers Specialty Supply ship to?
A: We ship across all Canada.
Q: How fast will my order be shipped out?
A: Our warehouse works hard to make sure all orders are processed as soon as possible. It is our goal to ship out all orders we receive by 2:00pm EST the same day if we have all items in stock.
Q: Can I pick up my order?
A: Yes, we have a pickup counter that is open Monday - Friday from 8:15am to 4:15pm EST.
Q: How can I check the status or make changes to my order?
A: You can call our office at 1-800-387-4939 for any order related questions and our sales staff will be happy to assist you.
Q: How do I edit my contact information?
A: Once you are signed in to our website, you can CLICK HERE to change your contact info, email address, or password.
If you have further questions, please contact our sales staff at 1-800-387-4939 and we would be happy to assist you.